SHIPPING

EFFECTIVE JAN 1, 2016

All bed shipments within the 48 contiguous states are subject to a flat rate fee of $425 for shipping & freight costs. This cost covers fuel surcharges, shipping fees, line-haul transportation charges, all required local and state tariffs, and full replacement value insurance coverage during shipment.

SCHEDULED DELIVERY OF YOUR FURNITURE INTO YOUR HOME REMAINS COMPLIMENTARY for all U.S. residents living within the 48 contiguous states unless otherwise noted. This means our furniture items are not dropped off at your front door or curbside, but rather, our moving professionals deliver them into your home. Deliveries into your home are made during normal business hours for the registered local delivery agent and include one (1) standard flight of stairs (i.e. to a second floor). Assembly is NOT included but can be requested for an additional charge that is collected from your directly by the shipping company. Evening or special arrangements can also be made, but for an additional charge as well.

Please note: additional surcharges may apply for deliveries to customers living within major metropolitan areas or for customers with special delivery needs. These charges are the responsibility of the customer:

If you require special delivery needs at the time of delivery based on delivery challenges into your home that we are not made aware of at the time of purchase, *additional charges* for these services are at your expense. A partial list of examples are: extra staircases(first full flight of stairs is included), difficult turns in hallways/stairwells, low ceilings, private dirt roads to your home requiring a smaller truck, narrow cul-de-sacs, parking limitations in urban areas, hoisting through a window or door, to name a few we've encountered over the years.

If you are unclear of whether you fall within this classification of service or not, please contact us for a delivery estimate at (415) 551.BEDS, Monday-Friday, between 9:00am and 6:00pm Pacific Standard Time or email us directly 24/7 using our contact us page. All inquiries will be addressed within 1-2 business days.

Deliveries to Alaska, Hawaii and International locations are available, but crating, shipping surcharges, customs & broker fees and/or duty charges *may* apply - please inquire for more information.

SHIPMENT TRACKING

Please Log-in to your account and go to shipment tracking detail to track your order, or use the email that will be provided just prior to shipping.

UPS Shipping

All items shipped via UPS will ship via the UPS method selected during checkout. In some situations, a comparable method of transportation (Fedex, USPS, or other) may be used if it is necessary to meet customer timing requirements. Customers will be notified with a method of shipment and a tracking # (if applicable) upon shipment of their merchandise.