What is the standard lead time?
While the majority of our products are standard in design, each is made to order based on the design you choose, its size, and any additional options you have chosen to add to your order. We take care in producing your items, and that care shows in the quality of the finished product that arrives into your home. Custom designs and modifications are always available and welcomed, but require a consultation with one of our design experts to determine the specific needs and the feasibility of the project. All consultations are free of charge.*
The Process
The moment an order is placed with DungeonBeds, it is placed into our production queue to secure a production slot. Changes to the original order can be made up to 14 days after the original order date. Changes thereafter may incur change fees (we'll inform you if they do). If the order is placed online, you will receive a confirmation from us about your order within 24 hours of receipt of payment. Phone orders will receive a written receipt and confirmation by mail or email (whichever is more convenient for you).
Standard lead times are presently 4-6 weeks from the time of payment. Check the FAQ summary above for updates as timing is always changing based on workload/time of year. Please note we will always make an effort to deliver your order more quickly, but not at the expense of quality. And while we always try our best to meet deadlines, we have found that, on the rare occasion, sometimes things happen that are beyond our control that may delay an order slightly. In those circumstances, we'll try our best to communicate the delays as they happen. But rest assured that we will do our best to make up the time as best we can, but again, not at the expense of quality.
After receipt of your order confirmation, you will typically not be contacted by DungeonBeds again until your order is ready to ship, unless there is a change less than or greater than the current lead time. This contact will usually come in the form of an email which will include shipment details, your shipment tracking number, a link to the shipment tracking site, and specific instructions on how to inspect your packages and sign-off with the delivery company (please be sure to adjust your email spam filters to allow email communications from DungeonBeds.com). Special arrangements for timing orders are not a problem (i.e. timing to a move-in date, new home completion, etc.), as long as they adhere to standard lead times.
Important: Orders with Retail Partners
Orders placed with our authorized resellers are entered into our production queue upon receipt of a confirmed purchase order AND approved payment arrangements from that retailer. If you have questions about a confirmed order, please contact the original retailer for details about your order and timing first. If you contact us and we have no record of your order, it is likely we have not received it from that retailer.
* All drawings and schematics become the property of DungeonBeds, LLC.
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