EFFECTIVE APRIL 15, 2008

All bed shipments within the 48 contiguous states are now subject to a flat rate fee of $350 for shipping & freight. This cost covers fuel surcharges, shipping/handling/packaging fees, line-haul transportation charges, all required local and state tariffs, and full replacement value insurance coverage during shipment.

IN-HOME DELIVERY REMAINS COMPLIMENTARY AND FREE OF CHARGE for all U.S. residents living within the 48 contiguous states unless otherwise noted. Deliveries are made during normal business hours for the registered local delivery agent. Evening or special arrangements can be made, but will be at the customer's expense.

Please note: additional surcharges may apply for deliveries to customers living within major metropolitan areas or for customers with special delivery needs. These charges are the responsibility of the customer:

If you require special delivery needs at the time of delivery based on delivery challenges into your home that we are not made aware of at the time of purchase, *additional charges* for these services are at your expense. A partial list of examples are: extra staircases(first full flight of stairs is included), difficult turns in hallways/stairwells, low ceilings, private dirt roads to your home requiring a smaller truck, narrow cul-de-sacs, parking limitations in urban areas, to name a few.

If you are unclear of whether you fall within this classification of service or not, please contact us for a delivery estimate at (415) 551.BEDS, Monday-Friday, between 9:00am and 7:00pm Pacific Standard Time or email us directly 24/7 using our Contact Us page. All inquiries will be addressed within 1-2 business days.

Deliveries to Alaska, Hawaii and International locations are available, but crating, shipping surcharges, customs & broker fees and/or duty charges *may* apply - please inquire for more information.

Shipment Tracking

Log into your account and go to Shipment Tracking to track your orders.

 

UPS Shipping

All items shipped via UPS will ship via the UPS method selected during checkout. In some situations, a comparable method of transportation (Fedex, USPS, or other) may be used if it is necessary to meet customer timing requirements. Customers will be notified with a method of shipment and a tracking # (if applicable) upon shipment of their merchandise.